Terms and Conditions
How these terms and conditions apply to our contract
Please ensure that you read and understand these Terms before you submit your Booking Request. You may only request a booking if you agree to these Terms. By submitting a Booking Request you are deemed to have accepted these Terms. This does not affect your statutory rights as a consumer.
KUDHVA LTD (referred to also as we/our/us”) sells holidays via www.kudhva.com (the “Website”), via phone and via email requests. Any person wishing to make a booking via any of these methods (referred to as “you/your”) acknowledges that such booking is made subject to these Terms.
We reserve the right to change these Terms at any time. Any such changes will take effect immediately when posted on the Website, at the Sites, or otherwise brought to your attention. It is your responsibility to read the Terms each time you submit a Booking Request and any such request shall signify that you have accepted to be bound by the latest set of Terms. A copy of the latest set of Terms is available on the Website and upon request.
Making a Booking
You can either book online, via phone or email. Please have details of all party members when making a booking. Please check your confirmation as KUDHVA cannot be held responsible for errors in information provided at the time of booking.
Bookings are not transferable to another party
When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party accompanying you.
Advance bookings are subject to minimum stays. These may vary by season, please refer to our web site for further details.
Stag, hen or similar parties are welcome only at the sole discretion of the Site Manager, this also applies to any groups of five or more camping units. Please advise at time of booking as you may be required to book directly with the site.
A security bond of up to 20% of the your total booking cost for groups of five units or more may be requested upon arrival at the Site Manager’s discretion. Refusal to pay the bond may mean the booking is cancelled and money refunded.
For groups, the names of all the adults in the party need to be provided at the time of booking. Failure to provide all the names may lead to the booking being cancelled or the Site Manager refusing entry to the site.
The KUDHVA site is to be used for recreational camping only.
The prices advertised are accurate at the time of booking. Prices can move up or down and KUDHVA reserve the right to do so. Customers are advised to check the website for the most up to date information including our latest promotions, deals and discounts. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.
The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate.
Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time prior to payment of the final balance.
Prices do not include any additional services, features and facilities unless expressly stated.
Promotions, deals or discounted offers are provided at the discretion of KUDHVA. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
Visitors – KUDHVA are happy to accommodate up to 2 visitors booking per day. Should you wish to have more than two visitors you must ask the site managers permission and it is at their discretion although permission will not be unreasonably withheld. All day visitors should report to the on-site reception.
It is essential, for security and health and safety, that visitors report to the reception on arrival. Entry to the site and parking onsite will be at the site manager’s discretion. Visitors are required to leave the site by 10:30pm.
Payment for bookings can be made via our online booking agent or by Credit or Debit Card. Unfortunately we cannot accept payment by cheque in advance or onsite.
The full cost of the holiday is payable at the time of booking.
Services, Features and Facilities
Our website, onsite reception and book confirm all the services we provide and the local area offers.
The KUDHVA site offers solar showers, eco toilets, communal cooking, fire pits, hiking, wild swimming and a hot tub.
We also provide information about local activities and offers, which can be booked directly with the providers.
You use these services, features and facilities at your own risk and KUDHVA shall have no responsibility for loss, damage or injury in relation to any services, features or facilities provided or supplied by us or third parties.
Information about features, facilities and services, is, to the best of our knowledge and belief, accurate at the time of publication, however KUDHVA cannot guarantee that these services, features and facilities will be available during your holiday.
All information on the Website regarding prices is accurate as at the time of publication, but may be subject to change.
Cancellation and changes to your booking
If you cancel your booking at any point up to the 21 day cut off period detailed below * a 10% admin and transaction fee will be deducted from all refunds owed to you.
*If you cancel your holiday any later than 21 days before your arrival date you will forfeit all money paid.
If you leave early for any reason KUDHVA will not issue any refund for unused camping nights.
Unfortunately, in some circumstances KUDHVA may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid or the option of an alternative date or pitch. No other compensation is available.
If you want to amend your booking, you must notify KUDHVA within 6 weeks of your arrival date. Based on availability and the request KUDHVA will do their best to accommodate any changes but cannot guarantee this.
Arrival and Departure
It is important that you report to the Site Reception on arrival and pay any outstanding balance on your booking and any additional fees.
Arrival times onsite are between midday and dusk, as a guide this is no later than 10pm in the Summer and 7pm in the Winter. You will be able to access your accommodation from 3pm. If you wish to arrive earlier, please ring the Site Team on the morning of your arrival and they will do their best to accommodate your request, but this cannot be guaranteed. Please inform the Site Team if you are likely to arrive late.
All KUDHVA and Tentsiles must be vacated by midday on the day of departure unless otherwise agreed with the Site Team.
Management and Behaviour onsite
Our Site Managers and their teams are fully empowered in all aspects of Site operation and management. KUDHVA fully supports its Site Managers and teams in dealing with matters of policy at their sole discretion when the need arises. In placing a Booking Request you agree that you and your party will at all times comply with the requests of the Site Managers and their teams.
The Kudhva site must be returned in the same state it was found. If Kudhva staff are required to do additional cleaning above and beyond regular site cleaning and change overs you will be charged additional cleaning fees.
The KUDHVA site has open water, high drops and rugged terrain which represent potential hazards. It is your responsibility to behave with due care and consideration on site at all times. KUDHVA will not be held liable for any damage or injury caused onsite due to your own risky behaviour.
As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the Site.
Any willful damage to the Site or any other KUDHVA property will result in you being asked to immediately leave the Site. If you are asked to leave under these circumstances, no monies will be refunded.
Dogs are not currently allowed to stay on site.
Our customers visit KUDHVA to enjoy the peace and tranquility of the natural rugged environment. If anyone does not respect this, the Site Manager and their team reserve the right to refuse them admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded.
To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:30pm. No music is allowed on site after 10.30pm. No driving allowed on site after 10:30pm.
Fire pits are permitted in the areas detailed on site. These are to be used with caution by yourself and your team. Fire safety information will be provided on site and must be adhered to at all times.
We want you to have an enjoyable holiday. Should you have cause for complaint, please contact our Site Manager immediately who will try to resolve your complaint and advise you of our complaints procedure.
We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it onsite, we may not be able to deal with any complaint on your return and your rights to claim may have been reduced or forfeited.
If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, we ask that the main booker submits a written complaint within 28 days of your return home to: KUDHVA, Prince of Wales Quarry, Sanding Rd, Trebarwith Strand, Cornwall, PL34 0HH or through our website.
Information about you
By providing us with your personal information you consent to our processing your personal data for our own in house data analysis. We will only use the information that you provide to us for the purposes contemplated in these Terms, informing you about similar services which we provide (unless you tell us that you do not want to receive this information) and improving the services which we offer to customers.
Our online booking and payment systems which store your data are password encrypted to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We may retain your personal information after we have ceased using it for the purposes set out in these Terms, or for as long as the law requires.
Please read this section as it is important that you understand what you are agreeing to;
Nothing in this section limits or attempts to limit our liability for:
• Death or personal injury caused by our negligence; or
• Fraud or fraudulent misrepresentation; or
• Any breach of the obligations implied by Section 2 of the Supply of Goods and Services Act 1982; or
• Losses for which it is prohibited in Section 7 of the Consumer Protection Act 1987 to limit liability; or
• Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Subject to the matters detailed above, if we fail to comply with these Terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from our failure to comply with these Terms.
The KUDHVA site has a number of potential risks which you must be aware of;
- Rugged natural environment
- Open water
- A waterfall
- High drops in the landscape
- Elevated accommodation (both KUDHVA and Tentsiles)
It is your responsibility to act with due care and attention onsite at all times, KUDHVA will not be held responsible for your own negligence. All children are the responsibility of their parents.
In addition to the above, we shall not be responsible for any:
• Loss of income or revenue;
• Loss of business
• Loss of anticipated savings
• Loss of data
Our maximum liability shall be no more than to refund the amount paid by you for the holiday.
KUDHVA is a natural and rugged environment we do not accept responsibility for any damage, injury or inconvenience caused by rocks, plants or wildlife.
KUDHVA do not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that KUDHVA could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control. KUDHVA will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.
Other Important Information
Any photographs, descriptions or advertising we issue, and any descriptions or illustrations on our Website or other media platforms, are issued or published solely to provide you with an approximate idea of our site and services. They do not form part of the contract between you and us.
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.
If we fail at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. Any waiver of a default by us does not mean that we will automatically waive any subsequent waive by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
These Terms and any non-contractual obligations relating to these Terms shall be governed by and interpreted in accordance with English law. You and we both agree to the exclusive jurisdiction of the English courts. This contract shall be concluded in the English language.
If you wish to contact KUDHVA please use the following address: KUDHVA, Prince of Wales Quarry, Sanding Rd, Trebarwith Strand, Cornwall, PL34 0HH